TERMS OF RETURN AND REFUND
As a unique feature, Company has “No Question Asked” 30 days Return and Refund
Policy subject to certain quality parameters and guidelines as set forth herein below. The
Company accepts returns of the Products within 30 days from date of invoice*, subject to terms
and condition of this Policy. No request of return or refund shall be entertained beyond the
period of said 30 days.
Before purchase of any product, kindly ensure that the product’s packaging is not damaged
or tampered. If the package is damaged or tampered, in such case you must refuse to accept
the product. We assure exchange or replacement for the products, or refund, as the case may
be, upon such refused items. Accepting damaged products shall be entirely at your risk and the
Company shall not be responsible for the same.
If you are dissatisfied with the Product purchased from the Company or in the event where
there are defects and deficiencies in the products, you may initiate a request for product
exchange, replacement, or return, as the case may be, on the Platforms. You are advised to
visit the section Contact Us on website globalesmart .com.
If you are desirous of cancelling the ordered products and request for complete refund of
the amount paid directly to the bank account / credit card / debit card / wallet, used by you at the
time of placing the order, the Company shall take the request and cancel such order. In such
case, the eligible amount of refund shall be transferred by the Company to you directly to your
bank account / credit card / debit card / wallet used at the time of placing the order, after
deduction of business incentives (including TDS) earned / accumulated / paid by Esmart Shop
Global on the cancelled order along with all subsequent orders made on or after the date of
cancelled order, either placed by you or your sales network team.
If the amount of business incentive / group incentive (including TDS) already earned / paid
to you is more than the amount of refund requested by you towards the cancelled product, no
refund will be given in such case as you have already received the amount more than / equal to
the amount of refund requested. In such case, the Company may at its sole discretion reserves
absolute right to recover such additional amount from you. This provision is necessary to
eliminate exploitation of the business plan by abusing the process of refund facility provided by
Provisions of clause 2.4 and 2.5 above will not be applicable in case of exchange, or
delivery refused pursuant to provisions of clause 2.2 of this Policy, as the case may be.
You may initiate such requests for a return, exchanges, or replacement as per the following
PRODUCT CATEGORY RETURN PERIOD RESOLUTION FASHION AND LIFESTYLE
PRODUCTS Any apparel, accessories, footwear, sunglasses, , etc. 30 days from the date of
invoice – as long as the product is unused, unwashed, with price tags intact and should not
carry stains, sweat, detergent, or body odour alongwith undamaged packaging.. Exchange or
* Innerwear: Briefs and Panties, lingerie sets, socks and stockings, swimwear etc.
Non-returnable due to hygiene reasons Not Applicable OTHER CATEGORIES etc. Special
Products. Please contact customer care for more details.
** Special Products. Please contact customer care for more details.
* As per Clause 2.8 below.
** Return and Refund of other categories products shall be dealt in accordance with
government directions. Customers’ safety will remain the top priority and return and refund will
vary from product to product.
In case of damaged product, wrong product or quality issues with the products, you must
register your complaint within 24 to 48 hours from the date of delivery. Any claim for damaged
product/quality issue/wrong product reported after 48 hours from the date of delivery will not be
entertained by the Company.
You shall ensure that the Product(s) being returned comply with the conditions set out
under this Policy.
If you seek refund against cancellation of your purchase , the Company shall initiate
refunds within 10 (Ten) business days from the date on which it receives the shipment at its
All return, replacements and refund shall be subject to successful completion of quality
check at Company’s warehouse in compliance with terms and conditions of this Policy.
The refund will reflect either in your bank account which was originally used for purchase
of the products. All refunds in your bank account shall be subject to applicable charges as your
bank may deduct as per their policy. In such cases, if you find any deduction from the amount of
refund which is not communicated to you, please check with your bank.
If you purchase Products which form a part of a package of other Products, or if the
Product forms a part of a promotional package (collectively, the “Bundled Package”), you shall
be required to return all the Products that form a part of the Bundled Package for the Company
to process refunds . For example: if you purchased a shirt and a pair of pants as 1 (one)
Product in a promotional package, you will be required to return both the shirt and the pair of
pants and will not be permitted to return either only the shirt or only the pair of pants from the
Return, exchange, or refund for purchased Products shall not be entertained by Company
if: The Product has been used for reasons apart from checking fit and comfort.; The Product
has been washed; The price tags, brand tags, box, original packaging material, and
accompanying accessories have been damaged or discarded; The serial number / barcode of
the Product, as applicable, does not match Company’s records; The accessories delivered with
the Product are not returned along with the Product, in an undamaged condition; There are any
dents, tears or any other damage to the Products or any part thereof; The gifts accompanying
the purchased Product have not been returned, or upon being returned, show signs of being
used, washed, or defect; or Company is satisfied that the Product has been rendered defective
or unusable. If the Products are from ‘Other Categories’ as mentioned in Clause 2.8 and
doesn’t meet the criteria of return or refund.
The Company shall not entertain request for return, exchange, or refund for any of the
following Products: Lingerie, innerwear, and swimwear; Cosmetics; Special Products of
Other Categories; Socks and stockings; Gift vouchers issued by the Company, if any; and
Such other Products as may be specified by Company from time to time.
Refund of the amount will be initiated for saleable, sealed, unopened products only (as
the case may be) if specifically requested and upon successful completion of quality checks of
eligible products at the Company's warehouse. The Company may also conduct a quality check
of the delivered Products at your location and if satisfied with the claim raised, accept the return
of the Products. It is further clarified that the Company shall not be required to make any refund
in respect of any Product that it deems ineligible for a refund based on its quality checks
Upon failure of quality check of the eligible products, the Company may at its sole
discretion destroy, dispose otherwise deal with such products return, which in its opinion,
neither have any commercial value nor any utilization or have lost its actual character
substantially without any liability, of whatsoever nature. The Company also reserves its rights to
claim or charge from you the expenses incurred by the Company on reverse logistics for picking
up product return forthwith or at the time of future purchases from the Company.
Refund in your bank account, shall not include money paid towards shipping charges or
any other such charges applicable from time to time, except in case of a Product having a
defect at the time of delivery (for reasons attributable to, and accepted by Company at its sole
discretion after due verification).
Replacement or exchange is subject to availability of the product (size, colour, etc.) and is
limited to one request only.
The Company will keep you updated about the status of your complaint on your registered
mobile number or email address, as the case may be. The Company disclaims all liabilities on
account of your failure to check any update about the status of your complaint(s).
In case the products return is not accompanied by the accessories, gifts or other items
originally bundled with such Product, the Company shall have the right, exercisable at its sole
discretion, to (i) (a) refuse to accept the product return, or (b) process any refund thereof, or (ii)
deduct the amount payable in respect of such items from the amount of refund.
Refunds shall be processed by the Company through its normal banking channels only
and no request for payment of cash shall be entertained.
All refunds shall be initiated Indian Rupees.
The Company shall not be responsible for the products returned by mistake. In
circumstances where a product not belonging to the Company is returned by mistake, the
Company shall not be accountable for misplacement or replacement of the product and shall not
be responsible for its delivery back to you. You waive any and all claims against the Company in