CONSEQUENCES OF RTO
After the final 3rd attempt from the courier partner if the shipment still remains undelivered,
you will be issued a coupon equivalent to the amount paid towards the order less amount of
freight, if any. You will receive information on credit of Coupons on your ‘email ID and mobile
number’, registered with us. Please note, freight charges will be extra and non-refundable.
The coupon will be available in your Admin panel which you may use in your subsequent
shopping throughout our Platforms. However, no business incentives shall be payable on
subsequent purchases made on the Platforms using the Coupons issued to you against such
In case of more than one RTO case against any specific independent distributor, their
account shall become ineligible for further business incentives at the sole discretion of the
The Coupon can be used multiple times until any amount remains therein and shall be valid
for One year from the date of issue or such other time period as may be communicated by the
Company. However, such coupon can’t be clubbed with any other payment mode. Freight
charges will be applicable on subsequent orders and shall not be refundable.
Any further shopping of the products using the Coupons issued to the distributor if again
returned due to the reasons explained under clause 1, the same process as stated in clause 2
will be followed. Any amount paid towards freight shall not be eligible for coupon credit.
You may also raise request for refund of your amount against the shipment returned, if you
raise refund request with the Customer Care within 30 days from the date of purchase. In such
case, the coupon will be cancelled, FCID will be blocked for future shopping and amount of
refund (excluding freight) shall be processed within 7 business days to the same account / credit
or debit card, used to place the order with us, subject to applicable charges as your bank may
Any request raised after the expiry of 30 days from the date of purchase shall not be eligible
for refund. However, coupon will be available as per Clause 3.4.