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ESMART SHOP GLOBAL CODE OF ETHICS AND CONDUCTS

INTRODUCTION

M/s. Esmart Shop Global Private Limited has planned a Code of Ethics ('Code') and Rules of Conduct ('Rules') to guarantee that all Independent Business Owners keep up the best expectations while leading their business. The Independent Business Owner's Code of Ethics and Rules of Conduct will go about as a core value to guarantee that Independent Business Owners carry on in a way that is in accordance with the interior qualities and standards of esmart shop global worldwide coordinating with the predominant lawful and administrative prerequisites.


Each Independent Business Owner is obligatorily required to stick to the Code of Ethics and Conduct of Esmart Shope Global Private Limited, including its corrections, assuming any, now and again.

TERMINATION

In case of breach of the terms of the contract executed by the Independent Business Owner read with applicable policies of the Company, the distributorship of Independent Business Owner shall be terminated by the Company.


If an Independent Business Owner provides false information on the Direct Seller’s Application form or if there is any violation of any Rules and/or the Code or breach the terms of Direct Seller Contract, the Company reserves the right to terminate distributorship of the concerned Esmart Shop Global Independent Business Owner with immediate effect.


Once the distributorship is terminated, Esmart Shop Global Independent Business Owner will lose all rights and benefits accompanying Esmart Shop Global distributorship as well as their sales network team. In order to ensure that all Esmart Shop Global Independent Business Owners conduct their respective Esmart Shop Global Business in compliance with internal values, its principles and to maintain the highest standards of business, Esmart Shop Global has formulated various important policies and documents including this code of conduct and rules.


The distributorship shall also be liable for termination in case any Independent Business Owner (irrespective of any rank) is placing complete order cancellation with the Company within 30 days from the purchase and seeking a refund in his / her bank account instead of coupon credit. It shall indicate that the Independent Business Owner is no more willing to carry out business with the Company. In such cases, the order of such Independent Business Owners will be canceled and they shall be provided the refund of the eligible amount subject to adjustment of all business incentives and benefits earned/accumulated/paid as a result of the said order or subsequent orders either placed by them or their sales network team, directly to their bank account/credit card/debit card used at the time of placing the order.


All Esmart Shop Global Independent Business Owners are required to comply with the laws, regulations, and enactments of the Government even if such laws, regulations and enactments are not explicitly referred to in these Rules and Code of Esmart Shop Global. 3.6 The Esmart Shop Global Independent Business Owners are advised to regularly visit the website of the Company for more details on the update of all the policies of the Company from time to time. The Company reserves its right to amend and modify existing policies from time to time at its sole discretion.

THE DEFINITIONS OF THE TERMS USED IN SECTIONS BELOW

For the purpose of the Code of Ethics and Rules of Conduct shall include the following


The Terms and Conditions forming part of the Direct Seller Application;


The Company’s Business Plan and Business Manual


The Code of Ethics and Rules of Conduct for Independent Distributors


The Terms and Conditions for Independent Distributors


30 days’ Return and Refund Policy of the Company


The Return to Origin Policy


The Independent Business Owners’ License Transfer Policy


Guidelines issued by the Ministry of Consumer Affairs, Food and Public Distribution, and prevailing provisions of applicable statutes, Acts and Rules published by Central / State Government


For the purposes of this document, an Esmart Shop Global Independent Business Owners includes any Fashion Consultant irrespective of whether such an individual has successfully reached higher levels such as lead, challenger, or above.


A Personal Home Page (PHP) shall refer to a website that has been designed, issued, and hosted by Esmart Shop Global Private Limited for the benefit of Esmart Shop Global Independent Business Owners.


The Line of Sponsorship refers to Esmart Shop Global Independent Business Owner and his or her sponsor and so on. The Line of Sponsorship ends with Esmart Shop Global.


“ Esmart Shop Globa l Literature ” means the Business Plan, the Independent Business Owners’ Manual, the Direct Seller Contract, Codes and Rules, Application Form, Published Materials, the Product Catalogues, The Esmart Shop Global Brochure, Esmart Shop Global Orientation Literature, the Newsletter, Policies or any other information printed or published on the official Esmart Shop Global website.


“ Sponsor ” shall refer to the person introducing a new person to Esmart Shop Global who may or may not eventually work as an Independent Business Owner with Esmart Shop Global.

DECLARATION BY A ESMART SHOP GLOBAL INDEPENDENT BUSINESS OWNER

I will follow the Rules and Code as they are laid down in this official Esmart Shop Global Code of Ethics and Conduct and in other Esmart Shop Global literature.


As an Esmart Shop Global Independent Business Owner, I shall respect everyone with whom I do business in the same manner in which I expect to be respected.


I shall provide true, correct, and relevant information of Esmart Shop Global products, Esmart Shop Global business opportunities, and the benefits to my customers and prospective Independent Business Owners in an honest and truthful manner. Whether communicated verbally or in writing, I shall truthfully give presentations related to Esmart Shop Global products and to the business opportunity as it is presented in the official Esmart Shop Global literature.


When dealing with customers of Esmart Shop Global products, I shall be courteous and prompt in servicing and taking orders. I will also handle complaints in a similarly courteous and prompt manner. If customers ask for a replacement of products, I shall handle the replacement procedure as it is outlined in official Esmart Shop Global literature including Return and Refund Policy


I shall carry out the various prescribed responsibilities of an Esmart Shop Global Independent Business Owner and those of a Fashion Consultant, distributer, lead, challenger or those higher up (once I reach such levels of responsibility) as they have been laid out in the official Esmart Shop Global literature.


I shall conduct myself only with the highest standards of honesty, integrity, and responsibility.


I shall not use Esmart Shop Global sales network to market products not acquired from Esmart Shop Global. I shall adhere to the Direct to Consumer method of distribution. I shall not sell Esmart Shop Global products in an unauthorized manner.


I shall abide by the law and the regulations of India and /or any other country in which I conduct my Esmart Shop Global business.


As an Esmart Shop Global Independent Business Owner, I shall, at all times, work towards enhancing demand for and promotion of sales of Esmart Shop Global products.


In my capacity as an Esmart Shop Global Independent Business Owner, I shall only sell to end-users. As an Esmart Shop Global Independent Business Owner, I shall ensure the best possible customer experience to my customers. I understand that Esmart Shop Global is a direct selling company and that the marketing/business plans of Esmart Shop Global and the success of the Company depend on Independent Business Owners personally selling products to customers. For the reasons stated above, I agree to present and sell Company’s products using only direct to consumer methods such as online or offline selling, and not by any other method without prior written approval from the Company.


I shall not sell promotional or complimentary material provided by Esmart Shop Global.


All orders placed by me to Esmart Shop Global are subject to acceptance by Esmart Shop Global. Esmart Shop Global reserves the right to cancel, at any stage, an order that is placed by an Esmart Shop Global Independent Business Owners. As an Independent Business Owner, I shall always accept all such orders placed by me and honor the Return to the Origin Policy of the Company.


As an Independent Business Owner, I shall not raise any debt or create any obligation on behalf of Esmart Shop Global.


As an Independent Business Owner, I agree to comply with and accept the terms of the Direct Seller Application Form and submit my true and correct documents with the Company. It is also understood by me that the Success Plan is an integral part of an agreement and may also be revised from time to time. I shall honor the terms and conditions of the Direct Seller Contract executed by me with the Company.


I understand that Esmart Shop Global neither gives any commission nor benefit of any kind for sponsoring an individual. Each Independent Business Owner who qualifies under the rules of Esmart Shop Global application and verification process shall be presented with a discount based only on the volume of purchases they make each month from Esmart Shop Global.


I understand that discounts offered to Independent Business Owners shall be accorded for and calculated for purchases during a calendar month at the end of each month. Esmart Shop Global reserves the right to withhold the trade discount that is payable to an Independent Business Owner in case there is any outstanding balance in his/her group that is in excess of the period beyond the credit period or if Esmart Shop Global suspects that payment will not be received against the sales made during a period or for any other reason based on Esmart Shop Global discretion and judgment. Esmart Shop Global may additionally forfeit a trade discount at the sole discretion and judgment of Esmart Shop Global.


In case the amount due to Independent Business Owners is less than the amount that Esmart Shop Global specifies as the minimum from time to time. In such a case, Esmart Shop Global is authorized to credit / accumulate such sums towards any future purchase to be made by me.


As an Independent Business Owner, I shall be bound to the valuations of all transactions as they are stated in the documents issued by Esmart Shop Global at the end of each month or otherwise.


As an Independent Business Owner, I agree to payment through Electronic Clearance Service (ECS) that has been introduced by the RBI. I also agree that if there are any changes in the details of my bank account it will be intimidated by me to Esmart Shop Global in a timely manner. In case the trade discount payment is delayed by factors beyond the control of Esmart Shop Global I shall not hold Esmart Shop Global responsible.


I as an Independent Business Owner agree to furnish my Permanent Account Number (PAN) and my address proof AADHAR along with valid bank account proof, at the time of my enrollment and as and also later on whenever the same is requested by Esmart Shop Global. I agree to accept a consolidated TDS certificate towards tax deducted at source for the period or year ending on 31st March, every year. As an Independent Business Owner, I also authorize Esmart Shop Global to deduct TDS as per the Income Tax Act. I further agree that Esmart Shop Global may deduct and tax at a higher rate, as may be applicable from time to time, in case I have not provided a PAN card.


As an Independent Business Owner, I will transfer all information related to the business plan, operations of the Company, terms and conditions, rules, regulations and Code of Ethics of Esmart Shop Global to a new Independent Business Owners, who has been introduced/sponsored by me or to me, as the case may be and I will ensure that the new Independent Business Owners has understood the same.


I as an Independent Business Owner agree to receive commercial communications from Esmart Shop Global by email and/or text message on my registered email Id and/or mobile number irrespective of my registration with the DND registry.


I undertook to personally update/keep on updating and transfer all information to my team members and others as well, about Esmart Shop Global ’s business activities, policies and compensation plans as they have been provided in the business plan and will ensure that such persons agree to these as the basis of joining Esmart Shop Global as Fashion Consultant.


I further confirm that as an Esmart Shop Global Independent Business Owners, I cannot charge any training fees from individuals sponsored by me.”

DISTRIBUTORSHIP WITH Esmart Shop Global

To become an Esmart Shop Global Independent Business Owner, a candidate should be sponsored by an existing Esmart Shop Global Independent Business Owner.


Only an individual is allowed to become Esmart Shop Global ’s Independent Business Owner. Esmart Shop Global reserves the right to refuse to grant distributorship to any individual without the company.


Applicant must be of the legal age i.e. 18 years to become an Esmart Shop Global Independent Business Owner.


Former Esmart Shop Global Independent Business Owner may apply for re-registration for distributorship after one year from the date of surrendering their distributorship with the Company.


Applicant shall disclose in the application form, if required, that the applicant had been an Esmart Shop Global Independent Business Owner of the Company in the past.


A Esmart Shop Global Independent Business Owner may immediately apply to become an Independent Business Owner again without mentioning that he or she had been a member earlier in case he or she has been inactive for 24 months following termination of membership.


Esmart Shop Global reserves the right to suspend the distributorship of any Independent Business Owner for up to a period of 12 months or indefinitely with immediate effect if it is found that Independent Business Owner has been in violation of Esmart Shop Global Rules and Conduct.


A Esmart Shop Global Independent Business Owner shall disclose his/her conflict of interest as and when arise.assigning any reason.


Please refer to the website of the Company for more details.

THE DETAILS OF MAINTAINING LINES OF SPONSORSHIP AND LICENSE TRANSFER

Esmart Shop Global Fashion Consultants are not allowed to re-register under a different line of sponsorship. However, if an Independent Business Owner has violated Company’s Rules, all of their accounts pertaining to Esmart Shop Global shall be frozen and any accumulated benefits will be forfeited with a right to recover the business incentive already paid to such Independent Business Owner.


Esmart Shop Global Independent Business Owners can’t transfer the distributorship (FCID) with anyone else unless authorized by the Company in writing by imposing such terms or conditions as it may think necessary. However, such distributorship may be transferred in case of the death of the Independent Business Owner to their nominee, registered by them with the Company subject to compliance of the terms and conditions of the ‘License Transfer Policy’ of the Company.


Such transfer shall only be permitted once per FCID i.e. the same FCID shall never be transferred again by the nominee of the deceased Independent Business Owner in favor of anyone else.

RESPONSIBILITIES OF AN INDEPENDENT BUSINESS OWNER

Esmart Shop Global Independent Business Owners shall not use the Esmart Shop Global network to market products that are not acquired from Esmart Shop Global.


A Esmart Shop Global Independent Business Owner shall not solicit or pursue to change his /her line of sponsorship from the network of another Esmart Shop Global Fashion Consultant.


Esmart Shop Global provides only a business opportunity to its Independent Business Owners. Esmart Shop Global Fashion Consultants neither represent or portray themselves as director, employees, of the Company nor shall invite or provide employment, job, fixed salary, or other accommodation, for and on behalf of the Company. When such Independent Business Owners present Esmart Shop Global business opportunities to others they must clearly state their identity with sufficient proof, the nature of their relationship with Esmart Shop Global. Independent Business Owners must state the independent character of their business and make known the fact that no employment with Esmart Shop Global exists.


A Esmart Shop Global Independent Business Owner has no authority to bind or assume any obligation on behalf of Esmart Shop Global. Independent Business Owners shall indemnify Esmart Shop Global with respect to costs or damages brought about by non-compliance of Rules / Code or any other provisions of the laws, rules, regulation, notifications, guidelines made in this behalf and amended from time to time.


Esmart Shop Global does not impose any conditions for any minimum purchases, whether in quantities or in value, for its Independent Business Owners. Similarly, an Esmart Shop Global Independent Business Owner shall not compel or force others to purchase through him/her or purchase any minimum quantities or maintain a stock of products.


All Esmart Shop Global Independent Business Owners may purchase any quantity of goods directly from Esmart Shop Global, It is up to the individual Esmart Shop Global Independent Business Owners’ judgment to determine if he/she should keep any stock or not. Independent Business Owners shall buy products depending upon their consumption requirements or selling pattern and in such quantity or of such value that can be foreseen to be sold to consumers or consumed within a reasonable period of time.


A Esmart Shop Global Independent Business Owner shall not put in the name of another Esmart Shop Global Independent Business Owner. Esmart Shop Global Independent Business Owners shall comply with all laws, rules & regulations and codes of ethics applying to the operation of their distributorship, including any tax laws and regulations regarding tax registration, payment of GST, and filing of income tax. Esmart Shop Global Independent Business Owners shall not engage in any activity which may bring either them or Esmart Shop Global into disrepute.


From the initial contact with a prospective consumer, Esmart Shop Global Independent Business Owner shall identify herself/himself and explain the purpose of her/his approaching a prospective customer or the purpose of the occasion. Esmart Shop Global Independent Business Owner shall ensure full transparency of her/his identity as an Esmart Shop Global Independent Business Owner in any related communication, whether by email, a website, social media page, etc. The Independent Business Owner must present his/her name and his/her contact information as well as provide information that the sender is not an Esmart Shop Global official representative. The word “Independent” shall always be added before Esmart Shop Global “Fashion Consultant or any such higher ranks'' on any identity representations such as email signatures, business cards, a website, a social media page, and the like.


The information which an Esmart Shop Global Independent Business Owner provides to the consumer shall be provided in a clear and comprehensible manner with due regard to the principles of good faith in commercial transactions and in the principles governing the protection of minors who are unable to give their consent.


Esmart Shop Global Independent Business Owner shall not abuse the trust of individual consumers, shall respect the lack of commercial experience of consumers, if any, and shall not exploit a consumer’s age, illness, mental or physical infirmity, credulity, lack of understanding or lack of an understanding of language.


Esmart Shop Global Independent Business Owner shall discontinue a demonstration or sales presentation on the request of the consumer. If the Independent Business Owner has given a presentation to a prospect fairly it is possible that the prospect shall wish to commence a relationship with Esmart Shop Global Independent Business Owner in the future.


The Independent Business Owner must also take appropriate steps to ensure the protection of private information provided by actual or prospective consumers. Esmart Shop Global Independent Business Owner must ensure that personal telephone or electronic contact is made in a reasonable manner and during reasonable hours to avoid intrusiveness.


A Esmart Shop Global Independent Business Owner shall never be involved in interviews regarding, or referring to Esmart Shop Global with any media, whether by television, internet, radio, magazines, etc. Nor may they utilize any advertising media (including viral advertising as SMS, internet, etc.) for the purposes of marketing of their Esmart Shop Global business without Esmart Shop Global ’s prior written consent.


Esmart Shop Global Independent Business Owners shall not be involved in social media dialogues which misrepresent or give incorrect or misleading information about Esmart Shop Global, its products or services, or which may lead Esmart Shop Global to suffer a loss of reputation.


Esmart Shop Global Independent Business Owners shall not use misleading, deceptive and/or unfair trade practices including but not limited to unfair recruiting practices, misrepresentation of actual or potential sales or earnings, exaggerating the business opportunity, and overstating advantages of direct selling to any prospective direct seller when interacting with prospective direct sellers.


Esmart Shop Global Independent Business Owners shall not present as fact, representations to a prospective direct seller that cannot be verified or make promises that cannot be fulfilled. Any such misleading or false commitments shall be individual liability of the Independent Business Owners and the Company shall upon receipt of the complaint, terminate their distributorship.


Esmart Shop Global Independent Business Owners shall not knowingly make, omit, engage, or cause, or permit to be made, any representation relating to the direct selling operation, including the compensation system and the agreement between Esmart Shop Global and himself or herself that is false and/or misleading.


Esmart Shop Global Independent Business Owner shall not demand or encourage direct sellers sponsored by the first-mentioned direct seller to purchase Esmart Shop Global products in unreasonably large amounts.


Esmart Shop Global Independent Business Owner shall not provide any Esmart Shop Global Literature and/or not provide collateral issued by Esmart Shop Global, to a prospective and/or existing direct seller or float any venture that has not been approved by Esmart Shop Global.

ADDITIONAL RULES AND POLICIES INDEPENDENT BUSINESS OWNER MUST FOLLOW

Esmart Shop Global Independent Business Owner must respect that Esmart Shop Global presently operates only in one market, and not in all countries worldwide. Esmart Shop Global strictly observes its obligations related to product safety, product registration, and other rules that may apply to trade in India. Esmart Shop Global bears no responsibility for any damage, disputes or claims arising from or related to cross-border trade conducted by Esmart Shop Global Independent Business Owners in any country outside the market in which Esmart Shop Global operates. Thus Esmart Shop Global will hold Esmart Shop Global Independent Business Owner fully liable for such actions.


A Esmart Shop Global private limited Independent Business Owner is independent from Esmart Shop Global. The only title which may be used on business cards, other printed materials, or in email communication is “Independent Business Owner” or “Independent Fashion Consultant” or “ Esmart Shop Global Independent Fashion Consultant”.


Promotional materials, Esmart Shop Global ’s Independent Business Owners’ Personal Home Pages and any social media applications, e.g. on Facebook, Instagram, WhatsApp, provided by Esmart Shop Global can be used as specified without further approval. It is understood that Esmart Shop Global Independent Business Owners cannot register or host any website, social page, or homepage with the domain name or with the intellectual property right, trade name that includes the word “ Esmart Shop Global ”, or any of its brand names. Esmart Shop Global Independent Business Owners can drive traffic to official Esmart Shop Global websites, blogs, walls, and like. Non-compliance of this clause may lead to immediate suspension/termination of distributorship.


Esmart Shop Global reserves the right to pre-approve the material that will be published.


Esmart Shop Global trademarks, logos, and brand names are the intellectual property of Esmart Shop Global and shall not be used by an Esmart Shop Global Independent Business Owner as printed materials nor may they be published on the Internet without prior written consent from Esmart Shop Global. If such consent is obtained, trademarks and logos must be used exactly as stated in Esmart Shop Global guidelines.


No Esmart Shop Global Independent Business Owner may produce or procure from any source other than from Esmart Shop Global any item upon which the trademarks or logos are printed or displayed unless specific prior permission is obtained from Esmart Shop Global.


All Esmart Shop Global printed material, videos, photographs, designs are protected by copyright and should not be reproduced in whole or in part by anyone, either in printed materials or published on the Internet or any other medium, without prior written approval from Esmart Shop Global. When copyrighted material is legitimately used it is mandatory that reference to Esmart Shop Global copyright is made in a visible and unambiguous way.


No Esmart Shop Global Independent Business Owner shall sell to, sell in, demonstrate or display Esmart Shop Global products in any retail outlet, without prior written approval from Esmart Shop Global.


The contents of Esmart Shop Global websites such as text, graphics, photographs, designs, and programming are copyright protected and may not be utilized for any commercial use without prior written approval from Esmart Shop Global.


Spamming (the abuse of electronic messaging systems to indiscriminately send unsolicited bulk messages) is strictly prohibited. A Esmart Shop Global Independent Business Owner is advised to limit the number of promotional emails sent to end-customers so as not to cause disturbance to the receiver. It is reiterated that such messages, if any, cannot be sent on behalf of Esmart Shop Global and therefore full responsibility for the contents lies with Independent Business Owner


Under no circumstances is any person authorized to repackage or alter the packaging or labeling of Esmart Shop Global products. Esmart Shop Global products are only to be sold in their original packaging.


Esmart Shop Global reserves the right to deduct, at any time, any overdue invoices from any Performance Discount or Bonus due for payment to Esmart Shop Global Independent Business Owners


Esmart Shop Global has the right to change its prices and its range without prior notice. Esmart Shop Global will not give a performance discount, bonus, or any other compensation for any losses suffered due to a change in price, a change in the range, or if products are out of stock.


Upon termination of an Independent Business Owners’ relationship with Esmart Shop Global, Esmart Shop Global agrees to repurchase products from the Fashion Consultant, except if the agreed terms have not been violated and such return is qualified under the Return and Refund (Buy-back) Policy of the Company. All of the following conditions must be met for refund:


● Returns must be made within 30 days from the date of Invoice.


● The amount will be refunded as per Return and Refund policy after deduction of any performance discount or bonus paid to the Sales network team.


● Items returned must be currently marketable and in saleable condition with live status in Esmart Shop Global inventory.


● Other conditions as stipulated in 30 days return and refund policy, return to the original policy of the Company. For the purposes of this clause, currently, marketable Esmart Shop Global inventory means any products that: have not been used, opened, or tampered with in any way. Product is in marketable and saleable conditions. They are still marketed by Esmart Shop Global on its website.


● If an Esmart Shop Global Independent Business Owner is in any way involved, illegally or otherwise, in any dispute or activity that may involve or negatively affect Esmart Shop Global or its reputation, such an Esmart Shop Global Independent Business Owner should immediately inform Esmart Shop Global.


● Esmart Shop Global reserves the right to expand or revise Esmart Shop Global Business Plan, qualification criteria, or the Code and Rules at its sole discretion. Independent Business Owners shall visit the website of the Company regularly to update themselves.

RIGHTS AND RESPONSIBILITIES OF THOSE AT HIGHER LEVELS

In addition to the general rules above, which apply to all Esmart Shop Global Independent Business Owners, the following rules apply specifically to those who are higher up, such as Captains and above, in the Esmart Shop Global distributors hierarchy. Violation of any of these special rules will result in immediate loss of status and of any underlying privileges - including any related compensation and benefits - and may even result in termination of Esmart Shop Global distributorship.


As a high ranking Captain working with Esmart Shop Global, you did not represent or be a member/distributor of any other direct selling company;


The spouse of a Captain who is also a representative, distributor, or member of any other direct selling company is not allowed to participate in any Esmart Shop Global meeting or event. The activities of such a spouse must be kept separate from the Captain’s activities related to Esmart Shop Global. Those of the designation of Captain and above working with Esmart Shop Global are required to intimate Esmart Shop Global in case his/her spouse is a representative/distributor of any other direct selling company to avoid conflict of interest.


Individuals who are Captain or above must agree to comply with any additional rules or instructions which are communicated from time to time by Esmart Shop Global.

COMPLAINT HANDLING PROCEDURE

Esmart Shop Global has a basic system for handling any complaints and for which Esmart Shop Global has established a Customer Care team and Grievance Redressal Committee. All complaints that are related to Esmart Shop Global products should be directed to Esmart Shop Global Customer Services.


10.2 Esmart Shop Global has also a compliance monitoring mechanism for handling complaints that are related to breach of terms, Rules, and Code. Such complaints are handled by a Grievance Redressal Team that is headed by designated officers of the Company. Details are also available on the website of the Company.

COMMUNICATION OF GUIDELINES FOR INDEPENDENT BUSINESS OWNERS

When approaching a Customer or a Potential Prospective Independent Business Owner, ensure the following:


● Truthfully identify yourself and explain the purpose of your solicitation, the identity of Esmart Shop Global, and the nature of Esmart Shop Global products.


● Answer all questions truthfully and in a fair and understandable manner.


● Refer your contact to visit Esmart Shop Global website where he or she may read more about the products and specifically draw your customer or potential to Esmart Shop Global complaint handling procedures.


● Offer Esmart Shop Global customers a complete explanation and demonstration of Esmart Shop Global fashionwear, share the accurate price list of products, a correct explanation of the terms of payment, and an accurate explanation of the terms of guarantee as well.


● Respect the privacy and other personal constraints an individual may be under (e.g. time, place, physical condition)


● While giving a presentation, a prospective customer may ask you to discontinue and you should respect their actions and do so. Keep in mind that many such prospective customers may change their mind in the future and ask to learn more about the business opportunity you had tried to present.


● Inform every customer about his or her right to return a product and their right to receive a refund.


At the time of sale, provide the following Information


A . Your name, address, enrollment number or registration numbers, proof of identity, and telephone number of Esmart Shop Global and details about Esmart Shop Global.


B . You must provide a description of the goods and services to be supplied


C . You must explain the company's returns policy to the customer in detail before any transaction and also explain to the customer about the product's warranty and about the replacement procedure in case a product is found to be defective.


D . A customer must be provided with the date the order was placed, the total amount the customer must pay, and the bill and receipt.


E . Customers must be provided with information about their right to cancel an order and their right to return a product that is in a saleable condition. They must also be provided with information about how they may avail a full refund on the sum of money they have paid should they decide to return a product.


F . The Company shall provide replacement or refund as per the choice of the Independent Business Owner subject to the ‘ 30 day’s Return and Refund Policy ’ as applicable from time to time.


Important Points on 30 days’ Return and Refund Policy:


(i) . Purchases can be replaced or canceled within 30 days from the date of purchase subject to the provisions of the ‘Return and Refund policy’ of the Company. In such a case, Esmart Shop Global shall issue a coupon of the value of the product which can be used by the Independent Business Owner for all subsequent purchases from Esmart Shop Global as per its validity. However, any purchase done through such coupons shall not be eligible for any kind of business incentives.


(ii) In case the Independent Business Owner is desirous of canceling the Purchase product and request for a complete refund of the amount paid directly to the bank account/credit card/debit card/ wallet, used by him/her at the time of placing the order, Esmart Shop Global shall take the request and cancel such order. In such case, the eligible amount of refund shall be transferred by the Company to the Independent Business Owner directly to the bank account/credit card/debit card/wallet, used by them at the time of placing the order, after deduction of business incentives/group incentives (including TDS) earned/accumulated/paid by Esmart Shop Global on the canceled order along with all subsequent orders made on or after the date of a cancelled order, either placed by the Independent Business Owner or their sales network team.


(iii) If the amount of business incentive/group incentive already earned/paid to the Independent Business Owner is more than the amount of refund requested by him/her towards the cancelled product, no refund will be given in such case as the Independent Business Owner has already received the amount more than / equal to the amount of refund requested. In such a case, Esmart Shop Global may at its sole discretion reserve absolute right to recover such an additional amount from the Independent Business Owner. This is necessary to eliminate exploitation of the business plan by visualizing the provisions of the refund facility provided by Esmart Shop Global.


G . Details about the complaint redressal mechanism must be provided to a new customer.

You must always feel free to remind your customers that Esmart Shop Global is a reputable direct selling company that focuses on innovative fashion products. Esmart Shop Global offers customers quality products and with an opportunity to build a business. Esmart Shop Global business opportunity provides an independent, flexible, and fun way to improve one’s financial position while enhancing one’s abilities and gaining greater self- esteem.

WHEN APPROACHING A CUSTOMER / POTENTIAL PROSPECTIVE Esmart Shop Global INDEPENDENT BUSINESS OWNER SHALL NOT

Push a customer to buy or join. You must understand that it's Ok if a customer does not wish to buy a product or take advantage of the business opportunity presented. If you have made an impression of professionalism and have treated them fairly they may still be interested at a later date.


Overstate the features of the product. You must fairly and honestly present your experience using a product. You should refer to the product as it is displayed online or in an Esmart Shop Global brochure or to other information that has been provided by Esmart Shop Global when explaining the business opportunity to a potential member.


Overstate any Facts About:


● The characteristics of Esmart Shop Global products;


● The Income opportunity Esmart Shop Global offers (in terms of the time that needs to be devoted or the ease with which higher levels may be reached. You must not exaggerate the earning potential from the sale of Esmart Shop Global products. Remember, Success with Esmart Shop Global depends upon the time and effort one is willing to put into the business);


● Do not overstate the success you attained since you began working with Esmart Shop Global.


Lie, be aggressive, or intrusive and disrespectful


Hesitate to let your contact know if you do not have the answer to his or her question. In such a situation you must contact Esmart Shop Global Sales Support Team and learn the correct answer to the question of the prospects. Once you know the answer, you should intimate the correct answer to the prospective.


Use improperly or without consent the personal data from customers, other Esmart Shop Global Fashion Consultants, or potential Esmart Shop Global members.

WHAT ACTIONS INDEPENDENT BUSINESS OWNER MAY CARRY OUT ONLINE

Background

This policy serves to clarify how Esmart Shop Global Independent Business Owners can shape their presence on the internet without interfering with Esmart Shop Global brand building activities or by breaching copyright-related laws, rules, and agreements.

General

A . Esmart Shop Global offers its Independent Business Owners the possibility to create Consultant Personal Homepages (PHP) and offers other centrally provided tools to sell and promote Esmart Shop Global products and business opportunities on the internet. The applications mentioned are the only approved digital tools by which an Independent Business Owner can offer products for sale or for display. The applications mentioned are also the only approved digital tool on which Fashion Consultants may display logotypes that are rightfully owned by Esmart Shop Global.

B . Independent Business Owners are allowed to host websites on which they discuss Esmart Shop Global, its products, and its business opportunity as long as it is clearly stated that the sites on which such actions are performed are not official Esmart Shop Global sites. At all times it must be transparent on such sites who is the host of the website and relevant contact information must be visible on such sites as well.

C . The Independent Business Owner who is the host of such a website must communicate in his or her own words and should only quote Esmart Shop Global texts by referring clearly to the source from the official Esmart Shop Global site or materials.

D . An Independent Business Owner shall not build an e-commerce site on which Esmart Shop Global products are sold. Fashion Consultants should also not conduct e-commerce outside Esmart Shop Global approved applications.

Domain Name

Independent Business Owners or any third parties are prohibited from registering domain names that contain the word Esmart Shop Global, eshop , 365, Indian tulip, life is good (l.i.g), zovari, or any other intellectual property of the Company introduced in future. An Independent Business Owner shall also not register a social media page with a name and image that may mislead a consumer to believe that the page is an official Esmart Shop Global page or group.

A social media group name and image should clearly state that it is operated by an individual, e.g. “Ajay Esmart Shop Global Team” and must display “Ajay’s” own image.

A social media page shall not be named e.g. “ Esmart Shop Global Haldwani” and the like, with an official Esmart Shop Global Logo, or Esmart Shop Global images.

Disclaimer

Independent Business Owners who host their own websites on which they refer to themselves as a part of Esmart Shop Global should ensure that they publish on their website that they are either and

A . Independent Business Owners

B . Independent Fashion Sales Consultants for Esmart Shop Global.

C . Independent Esmart Shop Global Fashion Consultants Such information should be published clearly at the inception of the web page as well as in a disclaimer that is visible on all the pages of the website. The Independent Business Owners name and contact information should be visible on the website or in the account information section in the case of a social media page.

Content and Reference to Esmart Shop Global

It is forbidden for an Independent Business Owner to copy content and other materials from the official Esmart Shop Global website and to publish it under his or her own name. However, if an Independent Business Owner links official Esmart Shop Global content to his or her own site this should be stated clearly on the Fashion Consultant's site.

Images An Independent Business Owner shall not use images from an official Esmart Shop

Global site and publish the same on his or her own site. All images on the official Esmart Shop Global sites are copyright protected and Esmart Shop Global has acquired the right to use such images. Such acquired rights do not extend to Esmart Shop Global Independent Business Owners. However:

A . Moving images or videos may be used through a sharing function if and when such a function is available. The sharing function provides an automatic reference to the source site.

B . Images of models or persons. It may also be used through a sharing function if and when such a sharing function is made available. The sharing function provides an automatic reference to the source site.

C . Images of Esmart Shop Global products may be used with or without a sharing function as long as the source site is mentioned in a visible and unambiguous way Claims or disputes from a third party relating to the operation of such websites by Esmart Shop Global Independent Business Owner, if any, addressed to Esmart Shop Global shall be transferred to concerned Esmart Shop Global Independent Business Owners who shall be solely responsible for indemnifying the Company against losses, claims, damages, fees, etc.

Esmart Shop Global and Other Brand Logos

Esmart Shop Global and its Brands’ logo may be used in the formats as it is found on official Esmart Shop Global websites for the permitted purposes which shall not cause and constitute an infringement of Esmart Shop Global legal rights. It is prohibited to alter or animate the logo and it can only be used in the footer or header of a page or in Email signatures but only in its original format.

Social Media Sharing

Esmart Shop Global encourages its Independent Business Owners to have an online presence on blogs and social media sites. The Independent Business Owners are encouraged to write on blogs and to leave comments on Esmart Shop Global products wherever appropriate. However, they must adhere to the Code of Ethics mentioned in the Esmart Shop Global Code of Ethics and Conduct section. Esmart Shop Global encourages Independent Business Owners to use the sharing functions as and when they are provided by Esmart Shop Global in order to accurately secure and display information.

Search Engine Marketing

Independent Business Owners may conduct search engine marketing such as Google Ad words if the following Esmart Shop Global rules of online presence are followed:

A . The advertisement must clearly indicate that it is created by an Independent Business Owners

B . The heading should not give the impression that it is an official or in any way

C . It is prohibited to use the word Esmart Shop Global as a keyword for such an advertisement Independent Business Owners should take into consideration that each buyer of Ad Words is solely responsible for any infringement against the owner of any other brand.

DISCLAIMERS:

This document constitutes indicative provisions of permitted and prohibited actions and collectively called as “Code of Ethics and Conducts” for the awareness of its Independent Business Owners and third Parties. The Company reserves its exclusive right to amend, modify, and update the above complete documents or any part thereof. By signing up as ‘Independent Business Owner’ with ‘ Esmart Shop Global ’, every Independent Business Owner shall be liable for strict adherence to the provisions of the Code of Ethics and Conducts along with other policies, as may be published by the Company. endorsed Esmart Shop Global advertisement.